Refund policy
The Veloci Best Fit Policy
Return, Exchange & Refund Policy
To help ensure you find your most comfortable fit, we accept returns and exchanges on unworn footwear for 30 days from the date of delivery (as confirmed by carrier tracking), free of charge. All products must be in original, unworn condition and returned in the original packaging, including all packing materials, the original shoe box, and the original shipping box.
How to Initiate a Return or Exchange
To start a return or exchange, please us our self service portal, or email us at support@velocirunning.com with the following:
- Your order number
- Three clear images of the shoes showing the top, side, and bottom of each shoe, so we can verify the shoes are in original condition
- Whether you would like a return (refund) or an exchange
Once we review and approve your request, we will send you a prepaid return shipping label along with instructions on how and where to send your package. We do not cover shipping costs for labels not created by Veloci. Items sent back without first requesting and receiving approval will not be accepted.
Accessibility: If you need assistance capturing or submitting product images, please email us at support@velocirunning.com and we will work with you to find an alternative way to process your return.
Packaging Guidelines
Returns or exchanges that are missing the original Veloci shoe box or are not shipped in the original shipping box may incur a $10 repackaging fee per return. This covers carrier surcharges for non-standard packaging dimensions or repackaging costs. To avoid this fee, simply return your shoes in the original shoe box inside the original shipping box they arrived in.
Damages and Issues
Please inspect your order upon delivery and contact us immediately at support@velocirunning.com if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Refunds
We will notify you once we have received and inspected your return. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may require additional time to post the refund to your account.
If more than 15 business days have passed since we approved your return, please contact us at support@velocirunning.com.
Your Rights
This policy does not affect any statutory rights you may have under applicable state or federal consumer protection laws.
Contact Us
For any return or exchange questions, please reach out to us at support@velocirunning.com. We are happy to help.